Troubleshooting Guide
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Error 717
Cingular Communication Manager was unable to obtain an IP address
from the network. This is most likely a one time error only. Try connecting
again.
Error 718: Timeout waiting for valid response from PPP peer
This error indicates a PPP conversation was started, but was terminated
because the remote server did not respond within an appropriate time. This
can be caused by several conditions including the following:
Temporary Glitches and Services Outages
If you have not made any changes to your wireless device or its drivers
since the last time you connected successfully, the problem is most likely
caused by transient issues such as poor quality of the wireless signal or a
temporary service outage.
Try connecting again. In many cases, you will be able to connect again
immediately. If that doesn't work, restart Windows and try again.
Also, check the signal strength gauge in the main window. If the signal
strength is low, you may need to try a different connection technology or
wait until you are in an area where you can get a better signal.
If you have good signal quality and trying again does not work, there is
most likely some sort of temporary service outage.
Driver Issues
Although rare, it is possible that this error can be caused by a defective
software driver for your wireless device. The best solution for this is simply
to obtain and install the latest version of the driver from your device's
manufacturer.
TCP/IP Issues
This error may also occur if you have do not have TCP/IP protocol enabled
for the device that you are using to connect or if its TCP/IP settings are
incorrect. Follow these steps to verify that TCP/IP is enabled:
1. Select Start > Settings > Control Panel > Network Properties (or
"Network and Dial-Up Properties")
2. Right click on the connection corresponding to your wireless device
and select Properties from the menu that appears.
3. Select the Networking tab.
4. In the list in the lower half of the window, make sure that Internet
Protocol (TCP/IP) is present and that the box next to it is checked.
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