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Troubleshooting Guide
129
Error 678: There Is No Answer
If you have previously established connections successfully using the same
wireless device and network profile, the problem is most likely that the
device that answers your data call is temporarily out of service. This is a
network problem. It will most likely be addressed by your provider shortly.
Select a different profile to connect or try again later.
Other possible causes include the following:
• The wrong telephone number is being dialed. Verify that the Dialed
Number field of the network profile you are using to connect contains
the correct number See
How to Edit a Network Profile for more
information.
• There may be a problem with your cellular device's firmware. Verify
that your device is using the latest version of operating software offered
by its manufacturer. If you have an alternate method of connecting to
the Internet, you can find links to the latest firmware for many devices
on Cingular's
laptop support web page.
Error 679: Cannot Detect a Carrier
This error usually has one of the following causes:
• You are not using the correct network profile to establish the connection
or the profile you are using is not configured correctly. Try selecting an
alternate connection profile from the Select GSM Connection Profile
section of the Connections menu or check with your IT administrator to
see if you have a custom APN for connecting to the Cingular network.
• The network profile you are using to establish the connection has an
incorrect dialed number or access point name (APN). Verify the
contents of these fields. See
How to Edit a Network Profile for more
information.
• The Subscriber Identity Module (SIM) in your cellular device has not
been properly setup or has not been configured for data service.
Contact Cingular Customer Care for
Additional Support.
- Cingular Communication 1
- Manager Help 1
- Table Of Contents 3
- Introduction 11
- Installation and Setup 15
- Where Do I Get the Software? 16
- Post-Install Configuration 17
- Inserting a SIM Card 22
- Connecting to WiFi Networks 23
- WiFi Protected Access (WPA) 25
- What is a closed network? 26
- What is an encryption key? 28
- WiFi Connections Interface 31
- The list of Wi-Fi networks 33
- WiFi Network Info 37
- The WiFi Location Finder 40
- Supported Wi-Fi Adapters 42
- Secure WiFi Connections 46
- Connecting to GSM Networks 57
- Accelerated Profiles 61
- About GSM signal strength 61
- GSM Connections Interface 63
- GSM Security 64
- The GSM Diagnostics window 65
- Supported GSM Devices 66
- Text Messaging (SMS) 67
- Sending Messages 73
- Using the Address Book 75
- Supported VPN Clients 81
- Network Profiles 83
- Network Profiles Window 85
- Settings 99
- Advanced Networking Settings 100
- App Launcher Settings 102
- Application Launcher Window 104
- Application Settings 105
- Data Acceleration Settings 107
- GSM Settings 110
- Rules Engine Tab 112
- Sound Settings 115
- Update Settings 117
- WiFi Settings 119
- VPN Settings 120
- 3. Click OK 121
- Connection Log 123
- Event Detail 124
- Filtering the Connection Log 124
- Application Timeout 127
- Updating the Cingular 129
- Communication Manager 129
- Technical Support 131
- Online Support Resources 132
- Troubleshooting Guide 135
- Additional Support 139
- Text Errors and Messages 145
- Using the Device Wizard 146
- Reinstalling the Device for 146
- Issues by Category 148
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